Frequently Asked Questions
Everything you need to know about caring for your little one with Nala's Baby.
Are Nala's Baby products safe for newborns?
Yes, our entire range is dermatologically tested, paediatrician approved, and specifically formulated to be gentle enough for newborn skin from day one.
What ingredients do you use in your products?
We pride ourselves on using naturally derived, clean ingredients. Our products are free from parabens, sulfates, phthalates, and artificial colorants to ensure the highest safety standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. We also offer express shipping options at checkout for faster delivery.
Can I return a product if I am not satisfied?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Are your products vegan and cruelty-free?
Absolutely. Nala's Baby is committed to ethical beauty; all our products are 100% vegan and we never test on animals.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.