Returns & Exchanges
At Nala's Baby, we want you to be completely satisfied with your purchase of our gentle skin and hair care products. If you are not happy with your order, you can return unopened items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Safely place the unused products back into their original shipping box or a similar protective mailing bag to prevent damage during transit.
Ship To Us
Attach the provided return label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing